What is your email?
firstname.lastname@example.org. There is also an interactive chat figure which you can talk to a customer service agent at any time.
Is your website secure?
Yes, there are security checks constantly happening. No one can see your credit card information, not even the employees or owners.
Do you offer discounts?
Yes, discount pricing is built into most products, if you buy more, you will get cheaper pricing. If you have a discount code, enter it in the promo code section on the checkout tab. You will receive at least a 5% discount on products throughout the website. We also offer discounted prices ranging from additional 5% all the way up to 30% off on select items that only members can receive.
Do you offer dealer pricing on ammunition?
Yes, please sign up to be an authorized dealer through the website for details, for ammunition sales beyond 6 cases per order please contact email@example.com for more information. There are minimum orders and requirements, so please, if you are not a dealer, please do not contact.
Do you offer bulk discount pricing?
Yes, discount pricing is built into most products, if you buy more, you will get cheaper pricing.
Do you match competitor prices?
No, we do not match competitor pricing.
What type of payment methods do you accept?
We accept all major credit cards to include Visa, Mastercard, Discover, and American Express. If your debit card contains one of these 4 credit card endorsements we can accept your payment.
If you do not have a credit card, you will have to call in or email firstname.lastname@example.org. Money orders are accepted, however, the process could take up to 3 weeks.
Can I pay with 2 separate payment methods for 1 order?
Unfortunately, at this time we are not able to take multiple forms of payment for the same order. However, you can use both a credit card and a gift card with one order. Alternatively, you are welcome to place multiple orders and use a different form of payment for each order.
Can I pay via PayPal?
PayPal prohibits the use of their platform for the sale of ammunition so we, unfortunately, cannot accept payments via PayPal either.
Do you give our contact information/email away?
We do not sell or furnish any third parties with your email information. Your email is used to receive our weekly newsletters and our customer e-mails. We send these to update you on the status of your order and to check in with your postal order. Trust that your information is protected. Please click on terms and conditions to see.
Do you offer free shipping?
We do! For orders over $150 or more free shipping will automatically apply to your order. Our free shipping is only valid with our members (which is free to become a member with discounts included) so make sure you sign up as a member and start receiving discounts and promotions!
Can I save on shipping and pick my order up at the warehouse?
Unfortunately, we are not set up to accommodate pickups at our warehouse. The only way to receive an order from us is to have it shipped via USPS or FedEx to your location.
Why are my shipping costs more than I thought they would be?
Shipping costs are based on the weight of your order and the distance to your shipping location. This cost is calculated by a formula created by FedEx.
My package was delivered and left at the front porch, can you resend my order?
Unfortunately, once the product has been delivered by the shipping company whether it is FedEx or USPS we are not liable for items/orders that have been delivered.
Can you ship ammo to my location?
Due to the unique nature of our business and constantly changing local legislature, please check your local laws for restrictions before ordering ammunition.
Unfortunately, due to a combination of regulations and shipping constraints, we cannot ship to the following locations:
- Chicago (we can ship to other areas in the state of IL, just not Chicago)
- New York
- Washington, DC
- APO/ FPO Addresses
- International Addresses
- United States Territories
- P.O. Box when shipping to the United States ( a physical address is required)
Applicable IL Statute: b-5) Any resident may purchase ammunition from a person outside of Illinois. Any resident purchasing ammunition outside the State of Illinois must provide the seller with a copy of his or her valid Firearm Owner's Identification Card and either his or her Illinois driver's license or Illinois State Identification Card prior to the shipment of the ammunition. The ammunition may be shipped only to an address on either of those 2 documents.
According to New Jersey Statutes Annotated 2C:58-3.3., our office is required to obtain a copy of one of the following documents before your order can be shipped: a copy of your valid firearms purchaser identification card, a valid copy of a permit to purchase a handgun, or a valid permit to carry a handgun.
Can you ship magazines to my location?
We do not ship, sell, or offer for sale any magazines to anyone in these states or anyone using a billing address in these states.
California: Over 10 rounds
Colorado: Over 15 rounds
Connecticut: Over 10 rounds
Hawaii: Over 10 rounds that may fit a handgun
Maryland: Over 10 rounds
Massachusetts: Over 10 rounds
New Jersey: Over 15 rounds
New York: Over 10 rounds
Washington D.C.: Over 10 rounds
Illinois: Over 10 rounds
I received a promo code for free ammo or magazines but can’t get it shipped to my location?
We apologize, however, we will be unable to send you those products if the law doesn’t allow us to. Please select from many of the other products that are able to be shipped to your location and contact us on Live Chat to assist you.
How fast will my order ship?
It will ship within 1-2 business day (Note that Saturday, Sunday, and federal holidays are not included in business days). Please keep in mind that we usually ship out orders within 1 business day, but it is up to the shipping company to scan the package for the updated tracking.
When will my order be delivered?
Transit times are generally 1-7 business days depending on the shipping distance from our Nevada warehouse. Generally, USPS takes 2-3 business days from Nevada to anywhere in the US, and FedEx could take 1-5 business days since it is traveling by ground depending on where you live in the US.
What is my tracking number?
Upon completion of your order, you’ll receive an email confirmation stating that your order has been placed if using FedEx (USPS might or might not receive a tracking number).
On the day your order is scheduled to ship, you will receive an e-mail from our office containing the tracking number(s) for your order.
Your tracking number may not work, however, until FedEx scans your product into their system, but don’t worry… simply check again after 8 PM PST when our last scheduled pick-up from our carriers takes place.
If you have not received any information about your tracking information, please feel free to contact our customer service anytime and we will get back with you with the tracking information.
How can I provide a review for AdvancedTactical.com or customer service?
The easiest way is to start a chat and end it and leave a rating. Top management reviews customer service ratings and comments daily. We at AdvancedTactical.com want to provide the top customer experience.
What is your newsletter?
Our newsletter is a weekly email containing some combination of the following:
- Industry related news
- Monthly specials
- Items on sale
- Contests and giveaways
- New product check-ins
When you make your first purchase, you are automatically subscribed to our newsletter.
To sign up for our Newsletter, please click on monthly newsletter signup at the bottom right of the page.
Why should I create an account on AdvancedTactical.com?
You will receive at least a 5% discount on products throughout the website. We also offer discounted prices ranging from additional 5% all the way up to 30% off on select items that only members can receive. When you log in with your email address and password you can save and edit your billing and shipping information for faster checkout on your next purchase. It is also easier for us to keep track if there are any mistakes on your orders if there are any.
How do I calculate shipping on an order?
Click on the cart, and fill out billing details. Once billing details are filled out, click review order, and choose between shipping methods to view different shipping costs.
If your order contains ammunition, it has to be shipped via FedEx ground.
Is your price for a box of ammo or a case of ammo?
The ammo prices shown are “per box” unless otherwise indicated in the description. We indicate how many boxes you will need to order for those who prefer to order only case quantities. In most cases, there are discounts for case quantities, so order just as much as you need. In some instances, we sell only in bricks or cases of ammo. These products will be clearly marked as being a larger quantity.
If a product is out of stock, can I place a back order?
At this time we are not accepting backorders until stock levels return to normal.
Do I need a special license to buy from AdvancedTactical.com?
No. Most of our products are intended for adult use, and buyers must be at least 21. With some products, such as ammunition, a waiver and age statement will be required for first-time purchasers.
For Illinois customers purchasing ammunition, a copy of your current Drivers License and Firearm Owner’s Identification Card are required before we can ship the order.
Why do some items have no picture?
We work extremely hard to have products available to the consumer. Rather than wait to add a product because there is no picture, we always add the product first with description then add the picture.
How can I find out if you’ve received my order?
After you complete your purchase, you’ll get a page that shows your web order number and order information. We’ll also email a confirmation to you, so be sure to enter your correct email address when placing an order.
Why don’t you ship internationally?
In some countries, it’s illegal to own military surplus items – even if they originated there! It would be impossible to keep up with all the laws in other countries to determine if a product – surplus or otherwise – can be shipped there legally.
I forgot my password, how do I recover it?
Click login and forgot password link. It will take steps but there will be a process to recover it.
I am a dealer, do I get discounted pricing?
Yes, there are many steps to be approved to become a dealer. Sign up on our website and complete the forms sent to you by our customer service. Your dealer application will then be reviewed in order to determine your eligibility.
Do I pay sales tax on my order?
We do not collect sales tax on orders shipped outside of Nevada.
What are your hours of operation?
Our Customer Service Team is available through email or chat 16 hours a day, 6 days a week (including 8 am PST to 5 pm PST Monday through Friday). Shipments leave the warehouse Monday through Friday, and sometimes Saturday (excluding Federal USA Holidays).
You offer different shipping methods. Which shipping is the best for my order?
We offer USPS Flat Rate Priority which is a secured box, wrapped with our security tapes for extra precautions for theft and loss. We also offer USPS First Class Parcel which is the cheapest shipping we offer for orders that are under 1 pound, which comes in a bubble mailer envelope. Lastly, we offer FedEx Ground for items that are oddly shaped, too big, or for ammunition orders and we ship with corrugated box.
Live Chat is also available (link below, if unavailable, you can also leave a message there)
Phone: 775-751-4441. AdvancedTactical.com extensive product line generates an extremely high call volume. In many cases, the FAQs or interactive chat function will be able to assist you. If you are having trouble reaching us, please send an email and we will contact you as fast as possible. We typically respond within 8 hours on normal business days.