What is your email?
- Sales@AdvancedTactical.com. You can email me anytime for questions, concerns, and information about your order and/or products.
Is your website secure?
- Yes, there are security checks constantly happening. No one can see your credit card information, not even the employees or owners.
- We have multiple parameters to make sure that no information jeopardized such as:
- CAPTCHAs when you log in
- A hidden CAPTCHA when you submit your credit card information at checkout
- Our payment processor also catches fraudulent orders which are held until released.
Do you offer discounts?
- Yes, if you have a discount code enter it in the promo code section on the checkout tab.
- On a monthly basis we send a newsletter mostly for our member accounts for upcoming sales, promo codes, discounts, etc. Please create an account. Occasionally, we receive promo items and include them for free for member orders.
I am a dealer, do I get discounted pricing?
- Yes, please refer to the Dealer Information.
Do you match competitor prices?
- No, we do not match competitor pricing.
What type of payment methods do you accept?
- We accept all major credit cards to include Visa, Mastercard, Discover, and American Express. If your debit card contains one of these 4 credit card endorsements we can accept your payment.
If you do not have a credit card, you will have to call in or email email@example.com.
Can I pay with 2 separate payment methods for 1 order?
- Unfortunately, at this time we are not able to take multiple forms of payment for the same order.
We recommend that you place multiple orders if you plan on using multiple cards, and you can reach out to our customer service to combine the orders and reimburse you for shipping if we end up paying less. In most cases, if we do combine orders the weight will add up and we end up paying for shipping in equivalent value or more.
Can I pay via PayPal?
- PayPal prohibits the use of its platform for the sale of ammunition so we, unfortunately, cannot accept payments via PayPal.
Do you give our contact information/email away?
- We do not sell or furnish any third parties with your email information. We use your email to send updates on the status of your order and to check in with you post order. Please click on terms and conditions to see.
Is your price for a box of ammo or a case of ammo?
- The ammo prices shown are “per box” unless otherwise indicated in the description. We indicate how many boxes you will need to order for those who prefer to order only case quantities.
If a product is out of stock, can I place a backorder?
- At this time we are not accepting backorders until stock levels return to normal.
Do I need a special license to buy from advancedtactical.com?
- No. Most of our products are intended for adult use, and buyers must be at least 21. Some products, such as ammunition or magazines, are restricted to certain locations in the country that prohibits the sale of these items.
Why do some items have no picture?
- We work extremely hard to have products available to the consumer. Rather than wait to add a product because there is no picture, we always add the product first with a description then add the picture at a later date. If you have any questions about the product you are interested in without a picture feel free to contact us. We try to describe the products as much as possible with the title of the listing, or in the description.
How can I find out if you’ve received my order?
- After you complete your purchase, you’ll get a page that shows your web order number and order information. We’ll also email a confirmation to you, so be sure to enter your correct email address when placing an order.
- We HIGHLY recommend for you create an account first to keep track of your order status.
- If you did not receive a confirmation email if you ordered as a Guest (not logged in), you can reach out to our customer service and we can send you a copy of your invoice.
I forgot my password, how do I recover it?
- You may hit this LINK to reset your password using the email that you used for your account.
- You may contact firstname.lastname@example.org. We will send a link to the email to reset the password for your account.
Do I pay sales tax on my order?
- Yes, we must collect taxes on all orders. Our company uses an automated tax calculator called TaxJar. By clicking the TaxJar logo you can see your state tax rates and what we apply to your order.
What are your hours of operation?
- Our Customer Service Team is available through email or chat 16 hours a day, 6 days a week (including 8 am PST to 5 pm PST Monday through Friday).
- Shipments leave the warehouse Monday through Friday, and sometimes Saturday (excluding Federal USA Holidays).